1. Do you ship all over the world?

    No,We  only ship to the United States for free.

2. How long is the shipping time?

    All orders will take 5-8 working days to be delivered.If you feel that it takes too long to wait for the receipt of your beloved goods. You need to pay $5 to enjoy the faster logistics speed, and it will take 3-4 business days for delivery.

    Please note that this does not include holidays and weekends.The logistics timeliness guarantee does not apply to HI and AK.

3. What method do you use for delivery?

    Amazon, UPS or USPS.

4. What payment methods do you support?

    We can accept Paypal, Visa, American Express,JCB,Discover,Diners Club.

5. How to return or exchange goods?

    Within 30 days from the date of purchase.The product is unopened and does not affect resale.The product is not used or damaged.The refund will be returned to the account you placed the order and it will take 3-5 days.

6. What to do if the address is wrong?

    If you fill in the wrong address or change your address, please send an email to notify us in time, we will do our best to meet your needs, and send you an email or call you within 24-48 hours

7. How to view logistics information?

    You can track your package via email, or log in to "track my order" on our website

8. How to cancel an order?

    You can send an email to contact us to cancel the order, we will get back to you within 24 hours.

If you have any questions, you can email us info@xwinde.com.