FAQ

1. Do you ship all over the world?

    No,We  only ship to the United States for free.

2. How long is the shipping time?

    All orders are shipped within 1-2 working days,Shipping time in continental U.S. 3-6 working days.

   Please note that the delivery time does not include processing time.
The total time required to receive an order is processing time + shipping time.

3. What method do you use for delivery and what is the delivery fee?

    We provide free delivery, delivery method Amazon, UPS or USPS logistics delivery.

4. What payment methods do you support?

    We can accept Paypal, Visa, American Express,JCB,Discover,Diners Club.

5. How to return or exchange goods?

    Within 30 days from the date of purchase.The product is unopened and does not affect resale.The product is not used or damaged.The refund will be returned to the account you placed the order and it will take 3-5 days.

6. What to do if the address is wrong?

    If you fill in the wrong address or change your address, please send an email to notify us in time, we will do our best to meet your needs, and send you an email or call you within 24-48 hours

7. How to view logistics information?

    You can track your package via email, or log in to "track my order" on our website

8. How to cancel an order?

    You can send an email to contact us to cancel the order, we will get back to you within 24 hours.

If you have any questions, you can email us info@xwinde.com.